Frequently asked
Honest answers to the common questions
What Mylo is, what it is not, and why we built it the way we did.
Q1.Why use Mylo if I can ask ChatGPT the same questions?
You can — and most people do, for about ten minutes. Then they close the tab and never finish. The hard part of legacy planning is not the writing. It is the structure, the sequence, and actually completing it. Mylo gives you a clear path: 5 steps, one main task at each, a downloadable roadmap, and a map that fills up as you progress. ChatGPT gives you a blank page.
On your own
- Blank page, no structure
- Forget what is important
- No completion signal
- 80% never finish
- Nothing to download
With Mylo
- A clear path: 5 guided steps
- Each step has one main task
- See your map fill with progress
- Personal Roadmap to keep you on track
- DOCX/PDF for every section
Q2.Is this a legal will?
No. Mylo helps you organize information, document intentions, and create clear guidance for your family. It is not a substitute for a legal will, trust, or advance directive. We recommend you also work with an attorney for those formal documents — Mylo complements them by capturing everything around them.
Q3.How private is this? Where is my data?
Your answers never leave your browser. Documents are generated entirely on your device and saved only to your computer. We do not store your conversations, your answers, or your downloads on our servers. When you close the tab, everything is gone — unless you saved it locally first.
Q4.How long does each step take?
Most steps take 15–30 minutes. The whole 5-step journey can be completed in one focused evening, or spread over weeks. Your progress is saved as you go, so you can come back anytime.
Q5.What if I do not have children, a partner, or close family?
Mylo still works. The platform is structured around values, beliefs, assets, and digital life — all of which apply whether you are leaving them for family, friends, charity, or as a personal record of your life. The Ethical Will, Life Lessons, and Life Advice tools are especially meaningful as personal reflection.
Q6.Can my family see my documents?
Only if you choose to share them. Each tool generates a Word or PDF file you download to your device. You decide who sees it, when, and how. Most people print copies and store them with their important papers, or share digitally with a trusted person.
Q7.What does the subscription include?
All 5 steps and 11 tools — the full journey. Includes the Legacy Map, Introduction, Material Legacy (Assets & Property + supporting tools), Digital Legacy (Vault + Shutdown + Memory), Business Emergency Plan, and Intangible Legacy (Ethical Will + Letters + 12 Life Lessons + Life Advice). All documents downloadable as Word/PDF. Cancel anytime.
Q8.Can I cancel?
Yes, anytime, in one click from your billing portal. Documents you already downloaded stay yours forever — they live on your device, not ours.
Q9.Why €9.99/month and not a one-time payment?
Because legacy is not a one-time event. Lives change — new assets, new people, new digital accounts. The subscription includes ongoing email guidance, refreshed templates as we improve them, and the right to come back and update anything. Most subscribers complete the core journey in 1–2 months and keep the subscription for occasional updates.
Still have questions?
Take the free quiz to see where you stand, or write to us at team@mylo.family.