Welcome to My Loved Ones ("Mylo," "we," "us," or "our"). By accessing or using our website at mylo.family and any associated services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.
1. Description of Service
My Loved Ones is an AI-guided legacy planning platform that helps individuals organize their personal, material, and business legacies. The Service provides interactive planning tools, guided conversations, and document generation to help you create structured instructions and materials for your loved ones.
The Service includes four areas of focus: Intangible Legacy (letters, life lessons, and personal messages), Material Legacy (asset inventories, contact lists, and practical instructions), Digital Legacy (digital assets, subscriptions, and digital memories), and Business Legacy (succession planning tools).
2. Acceptance of Terms
By creating an account or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We reserve the right to update these Terms at any time. Changes become effective when posted. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
3. Account Requirements
To use certain features of the Service, you must:
- Be at least 18 years of age
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use of your account
You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.
4. Payment Terms
My Loved Ones offers both free and paid plans. The paid plan is a monthly subscription at $9.99/month, which can be cancelled at any time.
- All payments are processed securely through Lemon Squeezy, our payment provider.
- Prices are displayed in USD.
- After subscribing, you receive immediate access to all features included in the plan.
- Access continues as long as your subscription is active. Upon cancellation, you retain access until the end of your current billing period.
Refund Policy
We offer a 14-day refund period from the date of purchase. If you are not satisfied with your purchase, contact us at team (at) mylo.family within 14 days of payment to request a full refund. After 14 days, purchases are non-refundable.
5. Intellectual Property
Your Content
You retain full ownership of all content you create using the Service, including letters, inventories, plans, and any other documents. We do not claim any rights to your content. Because of our zero data footprint design, your content is generated and stored on your device — we never have access to it.
Our Platform
The Service, including its design, features, code, prompts, questions, branding, and all associated materials, is owned by My Loved Ones and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.
6. Acceptable Use
You agree not to:
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to any part of the Service
- Interfere with or disrupt the Service or servers connected to the Service
- Reverse engineer, decompile, or disassemble any part of the Service
- Use the Service to transmit harmful, offensive, or misleading content
- Share your account credentials with others
7. Limitations of Liability
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
- Our total liability for any claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
- We are not responsible for any loss of data that occurs on your device.
8. Important Disclaimers
My Loved Ones is an educational and organizational tool. The Service does not provide and should not be relied upon as a substitute for:
- Legal advice. The documents and materials generated by the Service are organizational tools, not legal documents. Always consult a qualified attorney for legal matters, including estate planning, wills, and trusts.
- Financial advice. Nothing on this platform constitutes financial, investment, or tax advice. Consult a qualified financial advisor for decisions about your assets and finances.
- Therapeutic services. The Empty Nest programs and other emotional content are for informational and reflective purposes only. They are not therapy or counseling. Consult a licensed mental health professional for therapeutic support.
Please see our Disclaimers page for more details.
9. Termination
You may stop using the Service and request account deletion at any time by contacting us at team (at) mylo.family.
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms. Upon termination, your right to use the Service ceases immediately.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the European Union, including applicable consumer protection regulations. Any disputes arising from these Terms or your use of the Service shall be resolved in the competent courts of the European Union. If you are an EU consumer, you also have the right to bring proceedings in your country of residence.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
12. Contact Us
If you have questions about these Terms of Service, please contact us at team (at) mylo.family.